Refund policy

Return and Refund Policy

We take pride in the quality and comfort the Mental Care Buddy provides, however, if you find yourself unsatisfied with your purchase, we're here to help.

Return Process:

1. Initiate a Return: Please email us at info@mentalcarebuddy.com within 7 days of receiving your order to initiate a return. Any returns postmarked after 7 days from the delivery date will not be accepted.

2. Prepare Your Item: Ensure the Mental Care Buddy is in its original condition with all tags attached and is placed in its original packaging along with any included documentation.

3. Ship Your Item: Once you've initiated the return, please ship the item to the address we provide. It's crucial to include a tracking number for your shipment. The cost of return shipping is the responsibility of the customer.

4. Receive Your Refund or Exchange: Upon receipt and inspection of the returned item, we will process your refund or exchange. Please allow 2-3 business days for the refund to be processed or the exchange item to be shipped out.

Return Conditions:

• Items must be returned unused, undamaged, and in the original condition.
• All returns must have the original tags attached and be returned in original packaging.
• Please provide the tracking number of the return shipment.

Shipping Costs:

• Customers are responsible for return shipping costs.
• Original shipping fees are non-refundable.
  

We are committed to ensuring satisfaction with your purchase and are always available to answer any questions or concerns you may have. Please contact us at info@mentalcarebuddy.com for further assistance.